We can reimburse the reasonable cost of the use of your private vehicle, public transport, taxi or rideshare services to attend medical treatment where travel is more than 20 kilometres each way for a maximum period of up to 39 weeks from the date of your accident.
Travel expense claims must be lodged for reimbursement within 12 months of the date of travel.
You can claim the following travel costs to attend medical treatment:
- Private Vehicle: For travel greater than 20 kilometres each way, we will pay a set rate per kilometre of 35 cents for your travel. The rate is designed to cover petrol and parking expenses.
- Public Transport: For travel greater than 20 kilometres each way, we will reimburse the reasonable cost of public transport.
Taxi or Rideshare Transport: To claim the cost of taxi or rideshare transport, a medical certificate is required from your doctor. The certificate needs to state your requirement for the use of taxi or rideshare services to attend medical treatment due to your injuries, and the period for which taxi or rideshare services are required.
For taxi or rideshare travel greater than 20 kilometres each way, we will reimburse the reasonable cost of your transport.
For taxi or rideshare travel less than 20 kilometres each way, we will reimburse the reasonable cost of your transport for a maximum period of up to 39 weeks from the date of your accident.
How to claim travel costs:
Complete the Travel Expense Declaration form, and:
- For private vehicle transport – include the total kilometres travelled.
- For public transport - attach a copy of your public transport ticket/s which confirms the amount paid.
- For taxi or rideshare transport -
- Provide us with a medical certificate from your treating doctor stating that due to the injury sustained in your motor accident you require the use of taxi or rideshare services to attend medical treatment.
- Attach a copy of the taxi or rideshare receipt/s which confirms the pick-up and drop-off location and the amount paid.