Already have a claim? Treatment and travel

Treatment and travel

Treatment expenses

Treatment expenses

The MAIB covers a range of treatment expenses:

Ambulance

The reasonable cost of Ambulance services (road or air) for a client who has sustained an injury as a result of a motor vehicle accident.

Hospital

The reasonable costs of Hospital treatment and services at both public and private hospitals. These can include:

  • Hospital bed fees (shared room only)
  • Theatre fees
  • Surgeon and Assistant Surgeon Fees
  • Anaesthesia
  • Specialist Consultations
  • Pharmacy
  • Allied health
  • Equipment

Treatment /Disability Benefits

We will fund treatment provided by a registered provider. The reasonable costs associated with the below may be covered:

  • General Practitioner
  • Specialist
  • Physiotherapy
  • Exercise Physiology
  • Chiropractic
  • Osteopathic
  • Massage
  • Psychological
  • Psychiatry
  • Podiatry
  • Optical
  • Dental
  • Naturopathy
  • Pharmaceutical items

The replacement cost of glasses and hearing aids damaged in the motor accident may also be covered. The MAIB may also assist with medical appliances, aids and equipment and alterations to vehicles and buildings. Generally an Occupational Therapist will be engaged to provide advice on these requirements.

Some limitations may apply and funding is in accordance with agreed fee schedules.

The maximum total sum payable for medical and disability benefits (including Ambulance, Hospital, Treatment, aids/equipment, medical appliances, home modifications, travel and housekeeping) is $400,000.00. For accidents on or after 1 August 2012, this may be increased to $500,000.00 subject to the injured person being an in-patient at a hospital for a continuous period of more than 4 days commencing on the date of the accident.

Travel expenses

Travel expenses

If you need to travel more than 20 kilometres (each way) to attend medical treatment as a result of your injury, we can reimburse you for the cost of your travel. This includes paying for the reasonable cost of the use of your private vehicle, public transport, taxi or rideshare services.

We can also reimburse the reasonable cost of taxi or rideshare travel to attend medical treatment where travel is less than 20 kilometres each way for a maximum period of up to 39 weeks from the date of your accident.

Travel expense claims must be lodged for reimbursement within 12 months of the date of travel.

You can claim the following travel costs to attend medical treatment:

  • Private Vehicle:

    For travel greater than 20 kilometres each way, we will pay a set rate per kilometre of 35 cents for your travel. The rate is designed to cover petrol and parking expenses.

  • Public Transport:

    For travel greater than 20 kilometres each way, we will reimburse the reasonable cost of public transport.

  • Taxi or Rideshare Transport:

    To claim the cost of taxi or rideshare transport, a medical certificate is required from your doctor. The certificate needs to state your requirement for the use of taxi or rideshare services to attend medical treatment due to your injuries, and the period for which taxi or rideshare services are required.

    For taxi or rideshare travel greater than 20 kilometres each way, we will reimburse the reasonable cost of your transport.

    For taxi or rideshare travel less than 20 kilometres each way, we will reimburse the reasonable cost of your transport for a maximum period of up to 39 weeks from the date of your accident.

How to claim travel costs:

Complete the Travel Expense Declaration form, and:

  • For private vehicle transport – include the total kilometres travelled.
  • For public transport - attach a copy of your public transport ticket/s which confirms the amount paid.
  • For taxi or rideshare transport -
    • Provide us with a medical certificate from your treating doctor stating that due to the injury sustained in your motor accident you require the use of taxi or rideshare services to attend medical treatment.
    • Attach a copy of the taxi or rideshare receipt/s which confirms the pick-up and drop-off location and the amount paid.
Back to Top