The Motor Accidents Insurance Board assists Tasmanian road users with personal injury claims.
PO Box 590
Launceston 7250
Tasmania Australia
1800 006 224 TOLL FREE
or (03) 6336 4800
To speak to us in languages other than English, call the Translating and Interpreting Services (TIS) on 13 14 50. Note: Call charges may apply.
opening 8.30am - 5.00pm Mon-Fri
33 George Street
Launceston 7250
Tasmania Australia
This Statement of Corporate Intent (SCI) is a high-level summary of the Corporate Plan (Plan) and includes a performance agreement between the Board of the MAIB and the Shareholding Ministers.
The performance agreement details the key financial and non-financial targets for the MAIB for 2024-25, as agreed between the Board and the Shareholding Ministers through the Corporate Planning process.
The SCI has been prepared in accordance with the Government Business Enterprises Act 1995 (GBE Act).
The core business of the MAIB is to provide compulsory third-party personal injury motor accident insurance and deliver appropriate support for people impacted by road trauma in Tasmania.
The three main drivers of business performance are premiums, investment income and claims expense. Major external influences include claims rates and severity, financial market impact on investment revenue and changes in inflation and prevailing bond yields which impact claims expense. While every attempt is made to monitor and navigate these external influences, it is not possible to predict annual profits with certainty, leaving forecasts open to significant volatility.
The following strategic goals are identified for the planning period:
Client Centred Outcomes
Recognising and delivering client centred outcomes and acting fairly within the scheme. Maximise recovery and everyday life through quality client service and focusing on what matters most to client as individuals.
Maintain Financial Stability
Maintain a well-funded scheme that maximises value for the State and provides sustainability. Deliver sustainable financial outcomes that optimise the risk/return objectives and, demonstrate strong governance.
Contributing to making Tasmanian roads safer
Actively support accident prevention and injury management initiatives to assist in reducing the frequency, severity and impact of motor accidents in Tasmania. Be a key influence on, and participant in, progress towards zero serious road casualties, including funding targeted road safety services and initiatives and influencing good road safety outcomes.
Safe and supported workforce
Provide a safe and supported workplace focusing on staff well-being, where people are valued, motivated, engaged, accountable and focussed on client centred outcomes. Be recognised as an employer of choice, where talent attraction and retention are prioritised.
Enhanced client experience through continuous improvement
Continue to improve efficiency, accuracy and robustness of all business practices and systems to increase productivity, enhance client service and support effective decision making, thereby creating enhanced work satisfaction for staff.
Community, provider and stakeholder engagement
Making a valued contribution to the Tasmanian community. Partnering with quality service providers to provide client centered outcomes.
2024-25 | 2025-26 | 2026-27 | 2027-28 | |
|---|---|---|---|---|
| Total ($M) | 51.2 | 39.3 | 18.7 | 28.1 |
Target | Estimates | |||
| Dividends paid ($M) | 51.2 | 36.9 | 17.9 | 25.0 |
| Tax equivalents paid ($M) | 13.6 | 2.4 | 0.8 | 3.1 |
2024-25 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | |
|---|---|---|---|---|---|
Target | Estimates | ||||
| Financial result after tax ($M) | 22.6 | 22.6 | 25.5 | 27.5 | 26.0 |
| Funding ratio (%) | 120-145 | 132.3 | 131.5 | 130.5 | 129.5 |
| Return on equity(%) |
|
| |||
| – 1 Year | 8.0 | 3.4 | 3.9 | 4.2 | 4.0 |
| – 15 Years | 8.0 | 15.5 | 14.6 | 15.6 | 12.7 |
| Return on assets (%) |
|
| |||
| – 1 Year | 3.0 | 1.3 | 1.4 | 1.5 | 1.3 |
| – 15 Years | 3.0 | 6.0 | 5.7 | 6.0 | 5.0 |
| Return on investments (%) |
|
| |||
| -1 Year | 4.5 | 4.5 | 4.5 | 4.5 | 4.5 |
| – 15 Years | 4.5 | 7.1 | 6.9 | 7.1 | 6.3 |
| General Premium increase(%) | 2.5 | 2.5 | 2.5 | 2.5 | 2.5 |
2024-25 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | |
|---|---|---|---|---|---|
Target | Estimates | ||||
| General claim rate per 1,000 vehicles | 3.5 | 3.5 | 3.5 | 3.5 | 3.5 |
| Serious claim rate per 1,000 vehicles | 1.0 | 1.0 | 1.0 | 1.0 | 1.0 |
| Number of outstanding claims | <2,400 | <2,400 | <2,375 | <2,350 | <2,350 |
| Client satisfaction (%) | 80.0 | 80.0 | 80.5 | 81.0 | 81.5 |
| Premium affordability of AWOTE (%) | 18.0 | 18.0 | 18.0 | 18.0 | 18.0 |
The Board of the Motor Accidents Insurance Board agrees to provide the Shareholding Ministers with financial and other information as set out in this Statement of Corporate Intent.
In signing the Statement of Corporate Intent, the Board of the Motor Accidents Insurance Board commits to the targets proposed for the 2024-25 financial year (to the extent that the targets are in the control of the MAIB).
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